Haven Bridge represents a typical operational process of how public safety organizations will prioritise their resources and prevent potential incidents or respond to ongoing one. The portal assures structured and efficient communication of vital information with all involved parties. By having an overview of the situation in a geo- graphic area, public safety operators can track the prog- ress of crisis resolution and its impact on the population behaviour. When discussing the information collection part, a significant challenge for operators revolves around providing timely and accurate information to people and monitoring the influence of that information. With fea- tures of Haven Bridge they can track the progress of an incident, control the concentration of people in a crisis area and direct them to safety.

Haven Beacon allows safe insight into analytics of popu- lation behaviour for efficient planning and management of potential incidents and crises. It enables public safety operators to prepare for the arising emergency and re- spond to it more efficiently. After starting an emergency response, it will make it possible to track how the affected population is responding to the situation. Operators can see if the evacuation is taking place and adjust their ac- tions if necessary.

The huge adoption of mobile phones all over the world is providing a great opportunity for public safety organizations to better inform population during emergency situations by sending a message to all people in the affected area. Public alerting is one crucial part of overall public communication and timely dissemination of alert messages enables recipients to take protective action in an emergency. By using various communication mediums Haven beam is able to reach nearly entire population of the affected area. Haven centralises all communication channels to allow operators to alert the population from a single portal.

When understanding public safety and the sharing and coordination of information, information communication technology (ICT) is a crucial asset to support effective decision-making under complex and uncertain disaster conditions. Moreover, by processing large volumes of information in short time periods, ICT systems help public safety operators to manage a crisis. HAVEN Bridge allows public safety organizations to monitor a crisis or an incident by selecting the crisis area on a heat map. The layers on the heat map allow public safety operators to analyse the density of the population in the crisis area and determine the best response. During the crisis, public safety operators can alert the population by sending customized messages over multiple communication channels and track user awareness of the crisis using delivery reports and feedback where applicable. Another benefit of the system is broadcasting vital information to emergency responders over the portal. All communication related to the incident, including alerting, is logged and kept in a secure storage. While monitoring one crisis, another one can be opened and monitored, so the system allows operators to track multiple crises at the same time. The system can be configured to use beside HAVEN Beam also additional OTT channels, such as social networks or instant messenger groups to notify people of an ongoing crisis. Through integration with CAP enabled devices, the system can also warn people by interrupting radio or TV programs and play the warning message or even use sirens to reach as many people as possible.

HAVEN Beacon enables visualization of number of mobile devices in a specific area by gathering geolocation infor- mation from mobile network operators, aggregating it and displaying on heat maps. Keeping in mind security of an individual, all personal information will be anonymized before it is used or it left operator premises. In addition to the current location, the system can also display the movement of population through time. Taking into consideration all functionalities of the system these are the core features that can be implemented:

• Density of population in the zone of interest.
• Real time or in a defined time period (trend analysis)
• General citizen movement analytics and movement between selected zones of interest
• Viewing the origin of foreign citizens in combination with their movement information

By working with mobile network operators, HAVEN enables public safety organizations to reach people in the affected area through quick and efficient channels of com- munication. By using two reliable streams of communication, traditional SMS and cell broadcast, HAVEN assures the delivery of an emergency message to people without the need for subscribing a service or usage of native application or social networks.